Policies and Guidelines

UH Executive Policy 2.210:
Use and Management of Information Technology Resources


 

All users (students, faculty, staff or any authorized guest user) of the UH SealUniversity are to abide by UH Executive Policy 2.210, which covers the use and management of information technology resources.  The policy highlights:

  • Privileges and Responsibilities
  • Principles of Responsible Use, with Examples
  • Confidentiality and Security of Electronic Information
  • Privacy of Student Information
  • and more

Please review the policy for more details.

UH EXECUTIVE POLICY 2.210

IT Help Request


 

With the growth of the college and the increase demand for assistance with technology, UHWO IT installed a service ticket system to allow the UHWO community to request assistance even when the IT Service Center is closed. The IT Help Desk System allows you to track the progress of  your ticket.

This system provides three different ways to file a ticket - first, you can log into the UHWO IT Help portal; second, you can send an email with a special tag in the subject line; and third, you can call the IT Service Center.

 

SUBMIT AN IT HELP REQUEST

IT Procurement


UHWO IT is required to review and approve all requests to purchase technology (i.e. hardware, software, peripherals and systems specifically used for UHWO operations, programs and other related services). This approval is to ensure that the technology purchased will be compatible, compliant and secure to use.

UHWO IT encourages you to contact us at the start of your projects so that the team can provide helpful advice and recommendations to avoid unnecessary delays.

MORE DETAILS SUBMIT AN IT HELP REQUEST

Pueo ID


 

Pueo ID (a.k.a. Active Directory accounts) are used by all UHWO employees to access their computers and shared UHWO resources such as network drives. Since the Pueo ID requires supervisor approvals for access to secured information, UHWO IT requires all new and modifications to Pueo IDs be submitted via the IT Access Form.

Note: Although the Pueo ID may look similar to your Google@UH ID they are different. The Pueo ID is not used for email and should have a different password than the one used for your UH Username.

MORE DETAILS  IT ACCESS FORM

UH Username


 

As part of the University of Hawai`i System (UH), everyone should have a UH Username that would give them access to UH owned technology resources such as Laulima, Google@UH email, MyUH, employee leave system, student employment web site, and Kuali. The UH Username is very important for you to accomplish tasks and should be protected with a strong password.

UH USERNAME PRACTICES

UH Institutional Data Governance


 

UHWO IT requires all projects that involve Institutional Data and third-party vendors comply with UHʻs Institutional Data Governance Program.  We, as an institution, are required to submit a Data Sharing Request (DSR) to the Data Governance team for review if...

  • You are asking for individual record level data (disaggregated data)
  • You are asking for non-public data (list of data classified ‘public’)
  • Your request involves the services of a third party
  • Your request involves the establishment of a data feed or a data query

Users are expected to open a ticket in our UHWO IT Help Desk if their project meets any of the criteria above.  UHWO IT will work with the requestor to complete and submit the DSR.  Please note: the review process from the Data Governance team can take up to three weeks (or more).  Please plan accordingly to avoid any delays.

To learn more about data governance, see the following link.

UH DATA GOVERNANCE

UHWO Website Requests


 

UHWO IT partners with UHWO Communications to help support the main UH West O'ahu website and any affiliated UHWO microsites.  All requests involving content on the main website (http://www.uhwo.hawaii.edu) and new microsite request for departments / groups should be submitted to the UHWO Communications team.

Upon approval, the UHWO Communications team will contact UHWO IT to set up and configure the necessary web resources.

COMMUNICATION REQUEST FORM WEB ADMIN POLICY & PROCEDURES WEB GRAPHICS STANDARDS

 

ADA / Web Content Accessibility Guidelines


 

In an effort to increase accessibility to information for all users, including users with disabilities, all websites owned by UH West O'ahu are subject to comply with Web Content Accessibility Guidelines (WCAG) 2.0 level AA standards.  UHWO IT works with the UHWO Communications department to ensure all UHWO content is in compliance.  UHWO IT will be scanning microsites annually and contacting content owners for any issues.  UHWO Communications and IT will work with the user in correcting the issue(s).

WCAG 2.0 GUIDELINES

Digitization (TEACH Act and Copyright Policy)

 


 

UHWO IT will digitize and stream videos on Laulima for instructional use under the following guidelines:

  • Either belongs to the UHWO library or yourself
  • Are directly related and of material assistance to your teaching content
  • Are only shared with students in your class
  • Are used in lieu of in-person learning
  • Are meant to replace a lecture (i.e. distance learning), not for student work outside of class (no extra credit)
  • Are required to be seen by all enrolled students in the class, not assigned as extra-credit or optional task

Digitization requests must be accompanied by a completed UH West O'ahu TEACH Act Checklist per video request in our best efforts to be within compliance with copyright.

More information on TEACH Act can be found on the library copyright page.

TEACH ACT CHECKLIST  HOW TO REQUEST

Submit a request question mark icon

All IT service requests should be submitted in the UHWO IT Help Desk System.
We offer the following three methods to submit a request.

 World Wide Web Icon

IT HELP DESK

(Faculty / Staff only)

Email Icon

EMAIL

uhwohelp@hawaii.edu

Phone Icon

 PHONE

808.689.2411