IT Services for Faculty & Staff

UHWO provides many technology tools to all UHWO faculty and staff. The following list are some of the most important ones. The usage of all technology resources at UHWO are governed by the University of Hawai`i Acceptable Use Policy and University of Hawai`i Securing and Protecting of Sensitive Information.

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Technical Support

The IT Service Center (ITSC) is the place to get technical assistance. ITSC will help troubleshoot and resolve problems related to UHWO owned technology equipment (i.e. desktop, laptop, tablets, etc.) and software. The ITSC will take care of all warranty work for broken UHWO owned technology equipment.

If you have a personal computer and are using it to teach your UHWO course, the ITSC offers limited technical support. We will do our best to help you troubleshoot problems with Wi-Fi and network access; connect to the classroom audio / visual equipment; and get the software to work for your UHWO courses. (Technical support is not limited to this list of examples. Please submit a IT help request and we will work with you.)

SUBMIT A REQUEST

UH Username

All UHWO faculty and staff must register for their UH username after they receive their Personnel Action Form. The UH username is important because it allows you to access all the necessary services that you would need as an employee. Faculty will need the UH username to access MyUH to enter your grades; Laulima to enter your course content;the UH leave system to file for vacation; and your UH email account. Staff will need their UH username to access the UH leave system to file for vacation; the Kuali Financial System; and SECE to hire student assistants.

Never share your UH username and password with anyone!

If you forgot your password, there are two ways for you to reset your password. First, if you know the answer to your security questions, you can reset your password at the following link. Otherwise, you will need to come in person with a photo ID to the UHWO IT Service Center in the Library. Note: The IT Service Center hours are M-F 7:30am to 5:00pm.

GET UH USERNAME RESET UH USERNAME UH USERNAME PRACTICES

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Google@UH

UH has partnered with Google to provide email services to the UH System. As a UHWO faculty or staff, you have an official college email account and it looks like this [UH username]@hawaii.edu. It is highly recommended that you use this email account for all official UHWO business and keep your personal email communications separate from your work email messages.

Some of the benefits of partnering with Google are - unlimited storage and access to most Google apps such as Google Drive and Google Docs. These two benefits will gives you the freedom to collaborate with UH colleagues; to be mobile; and to be creative.

There are departmental email addresses or departmental email lists available. Please submit an IT Help Request to start the process.

UH GMAIL UH GOOGLE DRIVE UH EMAIL PRACTICES

 

Pueo ID

All UHWO faculty and staff has a Pueo ID in addition to their UH username. This Pueo ID is used to access UHWO resources such as the UHWO VPN, log into your computers, and campus file shares. Your Pueo ID looks like your UH username but it does not have the same password. Please use different passwords for both accounts.

Need a Pueo ID?  Supervisors may request a Pueo ID on their staff's behalf by submitting an IT Access Form.

RESET PUEO ID  IT ACCESS FORM

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UHWO Wireless Internet

UHWO has an extensive wireless internet infrastructure in all of the buildings on campus. The campus wireless is for all UH faculty, staff and students to use if you have your UH username. Simply connect to the wireless network, 'UHWO' and you'll be prompted to login with your UH username.

If you are frequently on campus with the same device, we recommend registering your device with the wireless passthrough system. Once registered, the wireless system will automatically allow your device on without asking for a UH username and password.

If you happen to be at another UH campus (i.e. UH Manoa, UH Hilo, and most UH community college campuses), your UH username and/or registered devices in the wireless passthrough system will work there too!

As UH faculty or staff, you can sponsor and provide wireless access to your visitors for academic purposes. These visitor wireless passes are temporary and you will need to apply for them prior to their visit. Please note that when you sponsor visitors you are accepting responsibility for them and their actions on the Internet. Each visitor is agreeing to comply with the University of Hawai`i Acceptable Use Policy

CONNECT TO UHWO WIRELESS WIRELESS PASSTHROUGH VISITOR INTERNET ACCESS

Laulima

Laulima ('many hands' in Hawaiian) is the Learning Management System used for all UH System courses. Laulima contains the online tools that you would need to support your classroom instruction. Laulima has a number of tools that you can use in your classes. You can post your course syllabus, post your assignments, give tests and quizzes, and hold online forums. You can use the gradebook to track your grades and your students can track their grades on their own.

All UHWO students will automatically be added to Laulima after they registered for the course. If there are students in your class that are not in Laulima, you should check your official roster in MyUH.

VISIT LAULIMA MORE INFO LAULIMA

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MyUH

MyUH is the single web site that you need to remember for all of your college needs. You will use MyUH to submit grades, get your official class rosters, MySuccess, and link to other important web sites such as Laulima and Google@UH.

CONNECT TO MYUH

 

Purchasing Technology

ITSC will assist with finding an appropriate hardware and/or software solution to meet your requirements. If you choose to research products on your own, it is UHWO's policy to have all technology purchase be reviewed and approved by the IT department. This review and approval is to ensure that the technology is compatible, compliant and secure for use on campus.

POLICY DETAILS SUBMIT A REQUEST

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Installation / Relocation

ITSC will provide installation and relocation services on Campus for all IT equipment owned by UH and UHWO. Please provide at least 48 hours for hardware, software and peripheral installations and at least 3-5 business days to plan for equipment moves. IT should be consulted for large or complex moves and installations as early in the process as possible.

SUBMIT A REQUEST

Live Streaming and Recording

ITSC's Media Production Team provides simple to moderate levels of streaming and recording services through the Campus' media system with preference given to online courses. Faculty and staff are encouraged to set an appointment with Media Production Specialists to discuss the need in detail.

HOW TO REQUEST

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Video Conferencing

ITSC provides person-to-person and location-to-location video conferencing for Faculty and Staff. There are many different types of video conferencing available to you. UHWO ITSC will support Skype for one-to-one or small group conferencing. Polycom is the preferred video conferencing system for UH system meetings and other State agencies.

Since there are so many options, please contact and schedule your video conference with ITSC as soon as possible. ITSC will only reserve the necessary equipment to run your video conference. You will still need to schedule the room if needed to host your video conference with UHWO FSE.

For Polycom meetings, there are Polycom video conferencing equipment in select conference rooms on campus (Buildings B, C, and D). To reserve these rooms, please contact UHWO FSE

SCHEDULE VIDEO CONFERENCE

Technology Loaners

ITSC has a limited supply of the following items available for short-term loans.

  • Laptops
  • Projectors
  • Wireless Presenters with laser pointers (for advancing slides)
  • Mini-Display Port to VGA adapters

Loaners are subject to availability and provided on a first-come, first serve basis. Reservations are highly encouraged but walk-ins are welcomed.

SUBMIT A REQUEST

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Digitalization

On a limited basis, ITSC may provide content digitization of media owned by the University and as guided by the TeachAct. For more information, please contact the IT Media Production Team.

HOW TO REQUEST

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All IT service requests should be submitted in the UHWO IT Help Desk System.
We offer the following three methods to submit a request.

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IT HELP DESK

(Faculty / Staff only)

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EMAIL

uhwohelp@hawaii.edu

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 PHONE

808.689.2411